Watch out for spoof fake emails about account holds or suspensions. To confirm that an email was sent from eBay, check your eBay Messages - opens in new window or tab. Learn how to recognize spoof emails. For your protection, we may place a temporary hold on your account. Skip to main content. Enter the key words you want to ask for help. Show only Search instead for. Did you mean:. Great way to spend a Sunday morning! Message 1 of 7. All forum topics Previous Topic Next Topic. Do they show up on your Seller Dashboard yet?
Message 2 of 7. Message 3 of 7. Unfortunately, scammers exist in the world today and may attack your eBay seller account. So what should you do if your eBay account is suspended? There are a number of reasons why sellers could find themselves in receipt of a suspension notice. Some of the main reasons for suspended eBay accounts include selling fake merchandise, unpaid fees, poor customer service, and policy violation. If you thought eBay was the untamed wild where you could sell whatever you want, think again!
This is arguably the easiest problem to fix — simply pay your fees by logging into the My Account page and enjoy a reinstated account. Unpaid seller fees can include the regular fees associated with your eBay seller account, but they also include reimbursing eBay for a refund made to one of your customers.
Tip: Set up and schedule reminders to pay all your business expenses to avoid that dreaded seller suspension email in the first place. If you are taking too long to ship items, or worse — failing to ship them at all — eBay will take action that can include suspending your account.
To avoid this, be sure to ship items promptly after receiving your payment and communicate clearly with customers if you run into problems. There are a number of policies and regulations that sellers are required to abide by when selling on eBay. Some of the more common violations include;. Some of these violations or reasons for suspension are easier to overcome than others.
Getting your account reinstated can be a simple process. In some cases, it could mean waiting for a temporary suspension to finish be patient! To contact Ilia for his services or more information, reach out via Facebook here. Here are the most common reasons you may be suspended as an eBay dropshipper.
Definitely the same person…. Here are a few different types of VeRO suspension you may receive:. This is one of the most serious violations because counterfeit goods are very damaging to brands. Many big brands hire external law firms to find and pursue the manufacturers and sellers of these goods.
As with any marketplace, eBay expects that you provide a great customer experience. See more by reading the full eBay seller performance policy. If your items are consistently being delivered late or being delivered from a different location than you state in your listings, you could face restrictions or suspensions. After all, how else will they fill their swimming pool of dollar bills?
But if your growth is suspiciously high e. Think of it like this. Some of the most common items that dropshippers accidentally list include:. You will remain suspended until you provide the documents that eBay request to verify your identity.
Selling counterfeit goods is seen as a serious offense by eBay, and even doing this once or twice could result in your account being permanently suspended. The consequences can vary, but usually, it goes as follows:. However, if you continue to break the same rule in the future, the consequences tend to get more serious.
List a banned knife, a banned medical device and a banned lockpick device — eBay may choose to just give you 3 warnings, as these are 3 separate policies being infringed. Please treat this example as only an indication of what normally happens — eBay can be unpredictable and are the ones that decide what action they take against you which could be more or less severe than the example.
If your seller performance is poor , instead of suspending your account, eBay will start by putting limits and restrictions on your account.
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